Front Cover

    Preface [Full Text]
    Paul Kirschner, et al.

    Chapter One
    Simon Buckingham Shum

    Chapter Two
    Jan van Bruggen, et al.

    Chapter Three
    Gellof Kansellar, et al.

    Chapter Four
    Chad Carr

    Chapter Five
    Tim van Gelder

    Chapter Six
    Jeff Conklin

    Chapter Seven
    Albert Selvin

    Chapter Eight
    Robert Horn

    Chapter Nine
    Simon Buckingham Shum
    et al.

    Douglas Engelbart



Visualizing Argumentation: Software Tools for Collaborative and Educational Sense-Making.
Paul A. Kirschner, Simon J. Buckingham Shum and Chad S. Carr (Eds.)
Springer-Verlag: London
ISBN 1-85233-6641-1

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Chapter 6

Dialog Mapping: Reflections on an Industrial Strength Case Study

Jeff Conklin
CogNexus Institute, and George Mason University, USA

(enlargements/colour versions of reduced/black and white figures in the book)

Figure 6.1: Dialog map segment showing all three IBIS elements. Note the spreadsheet program icon in the upper left which is a hot link to a background source document for the discussion.

Figure 6.3: Use of a Reference node to link to an external document (spreadsheet) to back up an answer.

Figure 6.4: An example of how QuestMap's generic Map container for IBIS discussions has been adapted to other purposes, coupled with Reference nodes to external resources. EAD staff members have evolved a "time-line" map format to organize all of the maps and documents associated with a project, with time progressing left to right.

Cited References/Websites

Bannon, L., & Bødker, S. (1997). Constructing common information spaces. In J. Hughes, W. Prinz, T. Rodden & K. Schmidt (Eds.). Proceedings of ECSCW’97 (pp. 81-96). Dordrecht: Kluwer Academic Publishers.

Buckingham Shum, S., & Hammond, Nick. (1994). Argumentation-based design rationale: What use at what cost? International Journal of Human-Computer Studies, 40(4), 603-652.

Buckingham Shum, S., Motta, E., & Domingue, J. (2002, June). Augmenting design deliberation with compendium: The case of collaborative ontology design. In: HypACoM 2002: Facilitating Hypertext-Augmented Collaborative Modeling. ACM Hypertext’02 Workshop, University Maryland, MD. Retrieved August 10, 2002 from

Conklin, J., & Begeman, M. (1989). gIBIS: A tool for all reasons. Journal of the American Society for Information Science (JASIS), 40(3), 200-213.

Conklin, J., & Begeman, M. (1989, October). The right tool for the job. Byte, 13(10), 255-266.

Conklin, J., & Begeman, M. L. (1987). gIBIS: A hypertext tool for team design deliberation. Paper presented at Hypertext '87, Chapel Hill, NC.

Kunz, W. & Rittel, H. (1970). Issues as elements of information systems (Technical Report S-78-2). Universität Stuttgart, Institut für Gundlagen, Stuttgart, Germany.

Selvin, A. (1994). Human interaction issues with group support technology in a software R&D organization. Paper presented at the workshop on Human Interaction Issues in Technology Support Environments. CSCW’94. New York: ACM Press.

Selvin, A. M., & Buckingham Shum, S. J. (1999). Repurposing requirements: Improving collaborative sense-making over lifecycle. Proceedings of International Conference on Product-Focused Software Process Improvement (Profes ’99), Oulu, Finland, 539-559. Retrieved Septermber 4, 2002 from

Selvin, A. M., & Buckingham Shum, S. J. (2002). Rapid knowledge construction: A case study in corporate contingency planning using collaborative hypermedia. Knowledge and Process Management, 9(2), 119-128. PrePrint available as:

Selvin, A., & Sierhuis, M. (1999, December). Relative amounts of argumentation in projects using differing structural conventions. In Proceedings of the Workshcop on Computer-Supported Collaborative Argumentation for Learning Communities. Paper presented at Workshop at the CSCL’99, Stanford University, CA. Retrieved September 4, 2002 from

Selvin, A., Buckingham Shum, S., Sierhuis, M., Conklin, J., Zimmermann, B., Palus, C., Drath, W., Horth, D., Domingue, J., Motta, E., & Li, G. (2001). Compendium: Making Meetings into Knowledge Events. Knowledge Technologies 2001, March 4-7, Austin, TX. Retrieved August 10, 2002 from

Seybold, P. (1993, March). Southern California Edison’s Experience with CM/1: Documenting the Decision-Making Process. Paradigm Shift: Guide to the Information Revolution, 5(1). Boston, Massachusetts: Patricia Seybold Group.

Yakemovic, K C. B., & Conklin, J. (1990). Report on a development project use of an issue-based information system. Proceedings of CSCW’90. New York: ACM Press.

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